Frequently Asked Questions

OAXG – Frequently Asked Questions (FAQ)

What is OAXG?
OAXG is a global fashion brand offering the latest trending clothing and shoes for men and women, with worldwide delivery and a focus on quality and style.
What products does OAXG sell?
We sell trending apparel, footwear, and fashion accessories for both men and women, updated regularly to match global style trends.
Are OAXG products original?
Yes, all our products are 100% authentic, carefully selected from verified international suppliers.
Where is OAXG based?
OAXG operates globally with suppliers and shipping partners across multiple countries to ensure fast worldwide delivery.
Do you offer worldwide shipping?
Yes, we deliver to over 150 countries worldwide.

How long does delivery take?
Delivery usually takes 5–15 business days from the date of your order, depending on your location.
How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase required.
From where are the products shipped?
Our products are shipped directly from different countries, depending on the supplier and your delivery location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to follow your package’s journey.
Can I change my shipping address after ordering?
You can update your address within 24 hours of placing your order by contacting our support team.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After that, the order may already be processed for shipment.
Do you charge any additional fees?
No hidden charges. All applicable fees, including taxes and shipping (if any), are shown at checkout.
Can I use multiple discount codes?
Only one promo or discount code can be applied per order.

Do you accept returns?
We accept returns only for defective, inactive, or wrong products delivered.
What is your return window?
Returns are accepted within 15 days of receiving your order.
How long does it take to receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item.
Where will my refund be issued?
Refunds are issued to the original payment method used for purchase.
Can I exchange my product for another size or color?
Currently, we don’t offer direct exchanges. You can return the item (if eligible) and place a new order.

Are the product sizes accurate?
Yes, but we recommend checking our size guide on each product page for the best fit.
Are the photos real?
All photos are real images of our products, showcasing actual design and quality.
Do colors appear the same as shown?
Colors may slightly vary due to lighting or screen settings but are generally very close to what’s shown.
Do you restock sold-out items?
Yes, trending products are restocked often—subscribe to our newsletter for updates.
Do you offer custom orders?
Currently, we do not offer customization services.

How can I contact OAXG customer service?
You can reach us via email at service@oaxg.com or through our Contact Us .
What are your customer service hours?
Our team is available Monday to Friday, 9 AM – 6 PM (GMT).
Do you offer wholesale or bulk orders?
Yes! Contact us for bulk purchase or collaboration inquiries.
Do you have a loyalty or referral program?
Coming soon! We’re working on exciting reward programs for our loyal customers.
Why should I shop at OAXG?
Because OAXG combines global fashion trends, quality materials, affordable pricing, and worldwide delivery—making style accessible to everyone.