CozyChic Premium Crew Neck Sweater – Soft Faux Mink for Winter Elegance

Frequently asked questions

At OAXG, we accept returns only for defective, inactive, or incorrect products.

Returns must be requested within 15 days of delivery.

Once your return is received and approved, your refund will be processed within 3–5 business days to your original payment method.

Please note: We do not accept returns for other reasons such as size, color preference, or change of mind.

Yes. All items not listed as defective, inactive, or incorrect are considered final sale and cannot be returned or refunded. Please review product details and size information carefully before placing your order.

Orders are usually delivered within 5–15 business days from the order date. Delivery times may vary depending on your location and the product’s shipping country. Once your order ships, you’ll receive a tracking link by email to monitor its progress.

Our products are sourced and manufactured from trusted suppliers in different countries to ensure high quality and global fashion variety. Each item is shipped directly from the country of origin to provide faster worldwide delivery.

We offer free shipping on all orders over $100.

For orders under $100, a small shipping fee is calculated at checkout based on your location and order cost.